Monday 9 April 2018

The concept of Online Marketing in a Small business.


Online marketing is the promoting and selling products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium. Online marketing is also known as internet marketing, web marketing, digital marketing and search engine marketing (SEM). Digital marketing methods such as ecommerce marketing, social media marketingsocial media optimizatione-mail direct marketing, display advertising, e–books, and optical disks and games are becoming more common in our advancing technology. In fact, digital marketing now extends to non-Internet channels that provide digital media, such as mobile phones (SMS), callback, and on-hold mobile ring tones.

 There are many ways to promote your home business and reach potential buyers online including:

 Websites: can be the Internet equivalents of offline brochures or mail order catalogs and they are a great way to establish your business domain. They can use text, images, and audio and video elements to convey the company's message, as well as inform existing and potential customers of the features and advantages of the company's products and/or services.  

Email marketingAlong with a website, email is viewed as one of the best ways to maintain a connection between a business and potential and existing customers. Email addresses of customers and prospective customers may be collected or purchased, although results are best from emails you collect from your website. You can entice people to give you their emails through a quality free offer, called a lead magnet. Once you have the email, you can send a newsletter, special offers, and other information your target market would be interested in. 

Banner advertising: You can buy ad space on other websites that cater to your target market. Pricing can vary depending on the volume of people who visit the website, and the size and placement of your advert.

Publicity: You can submit and post to the press regarding something newsworthy about your home business online or through an online press release distribution service. While press releases can work, they are time consuming and do often get ignored.

Participation on blogs, forums or discussion groups. Answering questions, posting comments, expressing opinions, or making announcements in a discussion forum is a great way to connect and help your target market, while showing off your expertise. 

Article marketingWriting articles related to your business and submitting them to be published on other websites or email newsletters is another great way to reach your target market for free.  Although mass distribution of a single article across the web doesn't have the same benefits it once had, submitting exclusive articles to a specific site can still reap many rewards, boosting your credibility, and reaching a market that might not otherwise know about you. Plus, some website will pay for your article.  

Social Media: In an increasingly connect world where consumers expect the companies they do business with to engage with them, social media is an ideal way to interact with prospects and customers.  They key to social media marketing success is to choose the platforms your market is mostly like to use whether it's Twitter,  WhatsappFacebook,  Instagram,  etc. Further, because it can be a time suck, you need to develop a plan and use effective tools to maximize your results. 

Internet marketing is effective and very affordable, and as a result, it should be part of your business plan and your marketing strategy. However, Internet marketing is so vast that it's nearly impossible for a single-business owner to do it all. But, there are certain online marketing tactics that all business owners should have. At the very least, a home business should have:

1) A web presence: Depending on your small business, this can be a website or blog, or as basic as a squeeze page. You need a central place to send all your prospects that you own. While many people have turned to sites like Facebook to create their web presence, because you don't "own" the space but Facebook can (and often does) change it's rules so you should have your own site.

2) Email list: Many new small business owners put this off, which is a mistake. While some people might think social media replaces email, it doesn't. People who connect with you through email have made a greater commitment and are more likely to see your messages, than simply following you on social media. Further, research shows that email marketing has one of the highest marketing strategies. Email marketing gives you one of the best results for the cost in time and money.

 The use of digital marketing in the digital era not only allows for brands to market their products and services, but also allows for online customer support through 24/7 services to make customers feel supported and valued. The use of social media interaction allows brands to receive both positive and negative feedback from their customers as well as determining what media platforms work well for them. As such, digital marketing has become an increased advantage for brands and businesses. It is now common for consumers to post feedback online through social media sources, blogs and websites on their experience with a product or brand. It has become increasingly popular for businesses to use and encourage these conversations through their social media channels to have direct contact with the customers and manage the feedback they receive appropriately.

Online marketing can deliver benefits such as:
  • Growth in potential
  • Reduced expenses
  • Elegant communications
  • Better control
  • Improved customer service
  • Competitive advantage
Word of mouth communications and peer-to-peer dialogue often have a greater effect on customers, since they are not sent directly from the company and are therefore not planned. Customers are more likely to trust other customers’ experiences. Examples can be that social media users share food products and meal experiences highlighting certain brands. This was noted in a study on Instagram, where researchers observed that Instagram users' posted images of food-related experiences within their social networks, providing free advertising for the products. And therefore, it is increasingly advantageous for companies to use social media platforms to connect with their customers and create these dialogues and discussions.

By Sheba Joy
Intern
Kyusa


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